Privacy Policy

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet, your name, e-mail address and telephone number if you submit these as part of a counselling query. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. 

How do we collect your information?

When you submit a query regarding counselling on our website, as part of the process, we collect personal information you give us such as your name, telephone number and email address. This information is stored solely in order to communicate with you.

Why we collect your information?

We collect Personal and Non-Personal Information for the following purposes:​

  1. To be able to contact our Visitors for service-related queries

  2. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to improve our services; 

  3. To comply with any applicable laws and regulations.

How do we store, use, share and disclose your personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to market our services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

How do we communicate with enquires regarding counselling?

We may contact you by telephone or email to set up an initial appointment. Once you agree to go ahead with counselling, all communication will be done via email. However, on occasion, we might have to either phone or text you on the number you have provided. 

Privacy policy updates:

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

What are 'Cookies'?

Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site.